IT Support Services | Solistech Solutions

Service Desk & Helpdesk

Our Service Desk acts as the first line of support and a single point of contact for all IT-related issues and service requests.

Included Services:

Incident logging, categorization, and prioritization
First-level troubleshooting (hardware, software, access issues)
Password resets and account unlocks
Ticket routing and escalation to L2/L3 teams
SLA tracking and user communication
Service request fulfillment
Knowledge base usage and continuous updates
Ensures faster resolution and improved user satisfaction

Desktop & End-User Support

We provide comprehensive support for end-user devices to ensure uninterrupted productivity.

Included Services:

OS installation, configuration, and upgrades (Windows, macOS)
Laptop and desktop hardware troubleshooting
Printer and peripheral support
Software installation and patching
VPN and remote access support
User onboarding and offboarding IT activities

Server & Infrastructure Management

Our experts manage and maintain your on-premise and virtual infrastructure with enterprise-level controls.

Included Services:

Physical and virtual server administration
OS patching and upgrades (Windows / Linux)
Server performance monitoring and tuning
Active Directory and domain services
File servers, DNS, DHCP support
Server hardening and baseline compliance

Network Operations & Support

We ensure reliable, secure, and high-performance network operations across your organization.

Included Services:

LAN, WAN, and WLAN monitoring and troubleshooting
Router, switch, and firewall configuration
VPN setup and issue resolution
Network performance analysis
IP Address Management (IPAM)
Network security controls and access rules
ISP coordination and incident resolution

Cloud & Virtual Infrastructure Support

We manage cloud and virtualization platforms to deliver scalability, performance, and cost efficiency.

Included Services:

Cloud infrastructure management (AWS, Azure, GCP)
VM provisioning, resizing, and decommissioning
Hypervisor management (VMware, Hyper-V)
Cost optimization and usage monitoring
Cloud security configuration and governance
Hybrid cloud integration
Backup and disaster recovery for cloud workloads

Application Management & Support

We ensure business-critical applications remain available, secure, and optimized.

Included Services:

Business application monitoring and support
Incident and problem management
User access and role management
Application upgrades and patching
Log analysis and root cause diagnosis
Vendor coordination and escalation
Performance and availability monitoring

IT Security & Compliance Services

We help protect your IT environment and support regulatory compliance requirements.

Included Services:

Antivirus, EDR, and endpoint security management
Vulnerability scanning and remediation
Patch compliance and security baselines
Identity and access management (IAM)
Security incident response and escalation
Log monitoring and SIEM support
Compliance support (ISO 27001, GDPR, SOC, HIPAA)

Backup, Disaster Recovery & BC

We safeguard your data and ensure business continuity during disruptions.

Included Services:

Backup configuration and monitoring
Backup verification and test restores
Disaster recovery planning and execution
RPO / RTO compliance monitoring
Data retention and archival policies
Failover and recovery execution
Documentation and reporting

24×7 Monitoring & Proactive IT Support

Proactive monitoring helps prevent incidents before they impact business operations.

Included Services:

24×7 infrastructure and application monitoring
Alert analysis and proactive remediation
Capacity planning and trend analysis
Preventive maintenance and health checks
Root cause analysis (RCA) for major incidents
Automation and alert tuning

IT Asset & License Management

We manage the complete lifecycle of your IT assets and software licenses.

Included Services:

Hardware and software inventory tracking
Asset lifecycle management
License compliance monitoring
Procurement coordination
Asset audits and reporting
Secure decommissioning and disposal

Managed IT Support Services

Our Support Approach

Service Desk & Helpdesk

Included Services:

Desktop & End-User Support

Included Services:

Server & Infrastructure Management

Included Services:

Network Operations & Support

Included Services:

Cloud & Virtual Infrastructure Support

Included Services:

Application Management & Support

Included Services:

IT Security & Compliance Services

Included Services:

Backup, Disaster Recovery & BC

Included Services:

24×7 Monitoring & Proactive IT Support

Included Services:

IT Asset & License Management

Included Services:

Why Choose Us?

Featured Products

EYE360

ASSETHUB360

Need Reliable IT Support?